ORDERING

Items that are in stock will be dispatched within 3-5 working days of payment being received. We will endeavour to let you know as soon as possible if there is a lead-time on a product that we need to make especially for you.

We will take your payment via Paypal in our online shop, as it is fast, safe and secure.

Once we have received payment you will receive an email informing you of an estimated delivery date.

Please email us if they do not reach you in time, or in the unlikely event that goods become damaged during postage so we can help to investigate this for you. We will not accept any responsibility for the damage or loss in these circumstances. We are not obliged to reimburse you if we don’t hear from you about these situations immediately.

DELIVERY

We ship anywhere in the UK via Royal Mail, tracked.

The price for postage can be seen as you proceed to the checkout. Please select your destination as pricing is calculated on the size, weight and destination of your order.

We do not currently ship overseas.

RETURNS

We want you to love our products, but if for any reason you are unhappy then please tell us straight away and we will work with you to resolve the issue.

Refunds and returns will be made at the discretion of Sarah Nkugwa

If a refund is required then you must return the goods in their original condition within seven working days of delivery and we will refund you within 30 days providing the goods are returned in a saleable condition. 

We are unable to reimburse the postage on items that are being returned unless they are faulty.

ACCURACY OF CONTENT

We take every care to ensure the contents of this website are correct and accurately depict our products in terms of finish and colour to date.

However as many of our products are hand screen printed there may be slight variations from product to product, we particularly strive to maintain colour accuracy as much as possible cross our products.

INTELLECTUAL PROPERTY RIGHTS

Sarah Nkugwa owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise.

No contents of this website (including but not limited to text, images, audio, graphics, photographs, underlying source code and software) can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Any unauthorised use of the material of Sarah Nkugwa may infringe copyright laws, trade mark laws, the laws of privacy and publicity, and communications regulations and statutes.

PRICES AND AVAILABILITY

Prices and availability of item(s) and postage are subject to change without prior notice.

MANUFACTURE AND AFTERCARE

All products made by Sarah Nkugwa are hand printed with Industry standard Eco Printing Inks. All our products are made and finished by hand in UK.

All our textile products are printed onto 100% Linen and are hand finished.

Textile Care- Hand wash gently with mild detergent or dry clean only. Iron on reverse ONLY.